FAQs

Please check our Return Policy: 
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

 

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at support@techanova.us If the given address is wrong we can change the address to the correct one within 12 hours. No refund will be given after 24 hours of incorrect submission.

Shipping times vary as we do ship worldwide from different fulfilment centers based on your location. The average shipping time is 4-12 business days. Please refer to our Shipping Policy for more information.

 

We are working on developing a way for customers to be notified when specific products or deals come back in stock. As of now the best way for you to stay up to date on our deals is to sign up for our daily newsletter! 

Yes, We have a 24/7 Customer Support Team so kindly call us on + 1 (213) 4019388

 

Checking your order status is very simple! Just navigate to the footer of the website or the Main menu, where the “Track Your Order!” button is. From there, you can see all of the important information regarding your orders by providing your email address and order number, or the tracking number we’ve provided via email. We also send you to order status updates via e-mail, in case you are not able to check the website.

 

Safer than Fort Knox. Your credit card information is never stored on our servers. Your payment information is transmitted directly to a secure third-party server (Stripe) – you can tell you’re on a safe page by the padlock icon that appears on your browser. When you make an order, our system scans your information for potential fraud. If there is a reason to suspect fraud, we will contact you to verify your order. If you do not verify with us within 24 hours, the order will be canceled.

Absolutely! We are here to help you make your home beautiful! Please send us an email to support@techanova.us and we will be happy to assist you in any way we can. 

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

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